Shipping & Returns


We offer FREE WORLDWIDE DELIVERY on all orders over $50. Goods are dispatched on receipt of payment and the parcel is trackable.

US & UK orders are dispatched using Tracked 48 Delivery via Royal Mail.

Europe and Worldwide sales are dispatched on receipt of payment by Royal Mail International Signed For and the parcel is trackable until it reaches your country (you will be provided with your tracking number when we dispatch your order). The order usually arrives in your country in 5-7 days and is handled by your national postal service. A signature is required upon arrival. All parcels are fully insured. Customs labels are attached to the front of non-EU parcels to provide speedy passage in your country. They are also dated on day of dispatch. We email all customers on dispatch of orders.

Please note, as international orders require a signature on delivery, items that cannot be delivered will generally be taken to your local collection office. If these are not collected, they will be automatically returned to, and a re-shipping charge will be levied for subsequent postage. 

How much will delivery cost?

Order ValueUS / UKEuropeRest of World
Less than $50$5.99$5.99$5.99
Over $50FreeFreeFree

How long will delivery take?

US / UK Delivery 3–7 Days

European Delivery 5–7 Days

Rest of World Delivery 7–10 Days


It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Please contact our customer support via E-mail or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.

Please inform us of your request of refund or return or exchange within 14 days after you receive the goods. 

All goods (including all parts and attachments) must be returned to us via express delivery. 

You have to bear the cost for us to redeliver goods if you want an exchange. 

At any time, no commission charge is required for returns. 

Payment means for refund: credit card. 

We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands. 


1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund. 

2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.